How Can We Help You?

• Orders & Shipping

  United States & US Territories

  • Orders
  • Shipping

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  International

  • Orders
  • Shipping

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• Returns & Refunds

  Online Return Policy

  • US Return Policy & Instructions
  • What is your return policy for an International order?
  • How to Start a Return

  See what can be returned

  • What you can return

  Returns and Refunds FAQ's

  • TikTok Shop Returns
  • Can I return my international order to a Windsor store in the US?
  • What can I do if I receive an item with a Security Tag attached?
  • Can I return multiple orders using one QR code?
  • Can my online order be returned in-store?
  • Does Windsor provide return shipping labels?

  See all 16 articles

  Returning Online Purchases to a Retail Store

  • Retail Store Exchanges & Refunds
  • Retail Store Return Instructions

  Returning Online Purchases to a Return Bar

  • How does Happy Returns Return Bar work?

  Exchange Policy

  • Exchange Policy

• Payments, Gift Cards & Promotions

  Payment Methods

  • What payment methods do you accept?
  • Why was my payment declined?
  • Do you accept prepaid credit or debit cards?
  • Zip
  • Why doesn't the amount on my bank statement match the amount from my order confirmation?
  • Pre-Authorization

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  Promotions

  • Current Promotions
  • Past Promotions
  • Can promo codes be combined?
  • Will using a promotion code or buying something on sale make my purchase final sale?

  Gift Cards

  • Gift Card Policy

  • Gift Cards
  • Can I use an eGift Card I purchased online at an in-store retail location?
  • How do I check my gift card balance?
  • When will my gift card expire?
  • How are gift cards sent to the person I bought it for?
  • Can I add money to the Windsor gift card I already have?

  See all 10 articles

• Windsor Store App

  FAQs

  • How do I download the app?
  • Why should I use the Windsor app?
  • Win Your Wishlist Giveaway
  • Where can I find deals and promotions on the app?
  • Where do I use my in-app promo codes/deals?
  • Can I use Windsor online store discounts in the app?

• Products & Sizing

  Products & Sizing (Fit)

  • How do I join the waitlist for an out of stock item?
  • Where can I find a sizing and fit chart?
  • How can do I determine if an item run small, large or is true to size?
  • How to decide which size will fit me best?
  • How will I know when an item is back in stock?
  • How do I know which items have material that stretches?

  Measurements

  • How to Measure
  • How do I measure dress length?
  • How do I measure my hips?
  • How do I measure my waist?
  • How do I measure my bust?

  PRODUCTS

  • Waitlist
  • Order cancelled due to no stock

  CLOTHING TERMS

  • Dress Types
  • Necklines, Sleeves & Dress Lengths
  • Fabric Types

• My Account & Email List

  My Account

  • Windsor VIP & My Account
  • Windsor Ambassador Program

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  Email Lists & Text Messages FAQ's

  • Email List

  • How can I join the Windsor email list?
  • How do I unsubscribe from the email mailing list?
  • Why am I still receiving emails after I've already unsubscribed?
  • How do I sign up to receive text messages from Windsor?
  • How do I stop receiving text messages from Windsor?

• Retail Stores

  Retail Store FAQ's

  • Windsor Holiday In-Store Return Policies
  • Store Return Policy
  • Canadian Retail Store Policy
  • Can I return an item purchased online to a Windsor store?
  • Can I place an order online and pick it up at a Windsor retail store?
  • Why can I return a special occasion or formal dress I purchased online, but not one purchased at a Windsor retail location?

• Additional Help

  Contact us

  • Contact

  Terms & Conditions

  • Mobile Terms & Conditions
  • Contest Terms & Conditions
  • Mobile Terms & Conditions (Canada)
  • Privacy Policy
  • Customer Information Policy
  • Your California Privacy Rights

  See all 12 articles