Customer Service Home
How Can We Help You?
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Orders & Shipping
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Returns & Refunds
Online Return Policy
See what can be returned
Returns and Refunds FAQ's
- TikTok Shop Returns
- Can I return my international order to a Windsor store in the US?
- What can I do if I receive an item with a Security Tag attached?
- Can I return multiple orders using one QR code?
- Can my online order be returned in-store?
- Does Windsor provide return shipping labels?
Returning Online Purchases to a Retail Store
Returning Online Purchases to a Return Bar
Exchange Policy
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Payments, Gift Cards & Promotions
Payment Methods
- What payment methods do you accept?
- Why was my payment declined?
- Do you accept prepaid credit or debit cards?
- Zip
- Why doesn't the amount on my bank statement match the amount from my order confirmation?
- Pre-Authorization
Promotions
Gift Cards
- Gift Cards
- Can I use an eGift Card I purchased online at an in-store retail location?
- How do I check my gift card balance?
- When will my gift card expire?
- How are gift cards sent to the person I bought it for?
- Can I add money to the Windsor gift card I already have?
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Windsor Store App
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Products & Sizing
Products & Sizing (Fit)
- How do I join the waitlist for an out of stock item?
- Where can I find a sizing and fit chart?
- How can do I determine if an item run small, large or is true to size?
- How to decide which size will fit me best?
- How will I know when an item is back in stock?
- How do I know which items have material that stretches?
Measurements
PRODUCTS
CLOTHING TERMS
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My Account & Email List
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Retail Stores
Retail Store FAQ's
- Store Return Policy
- Canadian Retail Store Policy
- Can I return an item purchased online to a Windsor store?
- Can I place an order online and pick it up at a Windsor retail store?
- Why can I return a special occasion or formal dress I purchased online, but not one purchased at a Windsor retail location?
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Additional Help