US Return Policy & Instructions
- To exchange an item, you can start your return process HERE. You can then place a new order online for a replacement item. If the item you are looking for isn’t available online, please feel free to visit one of our many store locations. Once we receive your return, we will refund the purchase amount to the original form of payment.
- Eligible products may be returned within 30 days from the original purchase ship date.
- Special Occasion and Formal Dresses can be returned within 14 days from the original purchase ship date.
- Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear.
- Swimwear must be unworn with all tags and hygienic liner attached.
- Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
- Any items with a discount of more than 30% are FINAL SALE and cannot be returned.
- Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
- Damaged or missing merchandise must be reported within 7 days of receipt of the package.
EXCHANGES
- To exchange an item, you can start your return process HERE. You can then place a new order online for a replacement item. If the item you are looking for isn’t available online, please feel free to visit one of our many store locations. Once we receive your return, we will refund the purchase amount to the original form of payment.
REFUNDS FOR MAIL RETURNS
- If you return your items via FedEx with the prepaid label and we have verified that they are meeting eligibility standards, the refund minus the $7.95 for the return label will be issued to the original form of payment.
- Please allow up to 2 weeks for your account to be credited.
- All shipping and handling fees are non-refundable. You are responsible for the $7.95 fee of the return label. Returns to our retail stores are free, returns to Happy Returns Return Bars are $4.95
For International Orders
You will need your Order Number and Shipping Zip Code to get started.