Received the wrong product? If you receive an item that differs from what you ordered, please contact Windsor Customer Service with a photo of the order. To verify the issue and approve your refund, we will ask you to provide a clear photo of the incorrect item received, including the barcode label on the packaging.

Once the photo is reviewed and approved, we will process your refund promptly. We appreciate your cooperation and apologize for the inconvenience.

Tips for a Smooth Return:

  - Keep all shipping boxes, labels, and the item as proof.
  - Take clear photos of the incorrect product and the barcode label on the package.
  - Contact Windsor Customer Service directly to initiate the process.