Windsor Customer Care
How Can We Help You?
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Orders & Shipping
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Returns & Refunds
Online Return Policy
See what can be returned
Returns and Refunds FAQ's
- What To Do When The Wrong Product Is Received
- TikTok Shop Returns
- Can I return my international order to a Windsor store in the US?
- What can I do if I receive an item with a Security Tag attached?
- Can I return multiple orders using one QR code?
- Can my online order be returned in-store?
Returning Online Purchases to a Retail Store
Returning Online Purchases to a Return Bar
Exchange Policy
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Payments, Gift Cards & Promotions
Payment Methods
- How do I checkout with Afterpay?
- What is Afterpay?
- How do I check out with Klarna?
- What is Klarna?
- How do I check out with Apple Pay?
- What is Apple Pay?
Promotions
Gift Cards
- Gift Card Policy
- Gift Cards
- Can I use an eGift Card I purchased online at an in-store retail location?
- How do I check my gift card balance?
- When will my gift card expire?
- How are gift cards sent to the person I bought it for?
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Windsor Store App
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Products & Sizing
Products & Sizing (Fit)
- Do Windsor stores offer alterations or tailoring services?
- How to Care for Satin, Sequin and Velvet
- How do I join the waitlist for an out of stock item?
- Waitlist
- Order cancelled due to no stock
- Where can I find a sizing and fit chart?
Measurements
Clothing Terms
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My Account & Email List
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Retail Stores
Retail Store FAQ's
- Placing an Item on Hold In-Store
- Windsor Store Return Policy
- Canadian Retail Store Policy
- Can I return an item purchased online to a Windsor store?
- Can I place an order online and pick it up at a Windsor retail store?
- Why can I return a special occasion or formal dress I purchased online, but not one purchased at a Windsor retail location?
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Additional Help