Something didn’t work out for you? No problem! It’s as easy as 1,2,3 to return your item. Make sure to read through the details below to confirm your item's eligibility for return and click HERE to start your return process.
- Eligible products may be returned within 30 days from the original purchase delivery date.
- Special Occasion and Formal Dresses can be returned within 14 days from the original purchase delivery date.
- Return shipping costs vary by country and will be calculated when you process your return
- Original costs for shipping, duties or taxes are non refundable
- Merchandise must be new, unworn, unwashed, and must have all tags attached with no visible signs of wear.
- Swimwear must be unworn with all tags and hygienic liner attached.
- Items listed as FINAL SALE/CLEARANCE or PROMOTIONAL cannot be returned.
- Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are ALWAYS FINAL SALE and may not be returned.
- Damaged or missing merchandise must be reported within 7 days of receipt of the package.
- Orders may not be returned to a Windsor location.
RETURN LABEL FEE
Country Method Cost Canada DHL Express 15 CAD Australia DHL Express 30 AUD New Zealand DHL Express 30 NZD Mexico DHL Express 700 MXN Israel DHL Express 90 ISL Saudi Arabia DHL Express 150 SAR Hong Kong DHL Express 220 HKD Japan DHL Express 3,500 JPY UK DHL Express 15 GBP All other $45 USD