There are several reasons why your return may not have been processed. Special occasion and formal dresses (which might have a purple Special Occasion tag) must be returned within 14 days from the original purchase ship date. All other items eligible for return must be done within 30 days from the original purchase ship date. All merchandise being returned must be new, unworn, unwashed and must have all tags attached with no visible signs of wear. Damaged or missing merchandise must be reported within 7 days of receiving the package. For more information on what can be returned, click HERE.
Items listed as Final Sale/Clearance or Promotional are not eligible for return. Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, cosmetics and lingerie are always considered Final Sale items and may not be returned.