- Purchases made in US Windsor stores can only be returned/exchanged in US Windsor stores.
- Purchases made in US Windsor stores cannot be returned to the online store or to our stores in Puerto Rico and Canada.
- Eligible products may be returned for a full refund issued in the original form of payment within 14 days of purchase.
- For a product to be eligible for return or exchange, you must have receipt, tags attached and no signs of wear.
- Within 30 days of purchase, merchandise may be exchanged or returned for a store credit.
- Special occasion and formal dresses purchased in store are FINAL SALE and cannot be returned.
- Products purchased as final sale/clearance or discounted through a promotion are not eligible for return.
- Fashion tape, adhesive bras, adhesive panties, pasties, earrings, face masks, jewelry, cosmetics, and lingerie cannot be returned.
- For items with a gift receipt, an exchange or gift card credit will be issued at the current selling price. No cash back.
- Gift cards must be present at the time of purchase and are not redeemable for cash.